Cancellation Policy

Last Updated: 1 May, 2025

This Cancellation Policy explains the terms applicable to booking cancellations, reservation modifications, and potential refunds for services arranged through Flippoair (flippoair.com). We are committed to providing full transparency so that travelers understand their rights and obligations before submitting a cancellation request.

All reservations made via our platform are subject to the rules, restrictions, and fare conditions set by airlines, hotels, cruise operators, tour providers, and other third-party travel suppliers. Flippoair acts strictly as an intermediary and does not independently determine refund approvals.

1. Agreement to Supplier Policies

By confirming a booking, you acknowledge and agree to the cancellation and refund policies of the respective service provider. These policies may differ depending on fare class, booking type, promotional conditions, and the time remaining before departure or check-in.

2. 24-Hour Cancellation Window

Some bookings may qualify for penalty-free cancellation if requested within 24 hours of the original booking, provided that the scheduled travel or stay begins at least 7 days later. Eligibility is determined solely by the applicable supplier’s policy.

To initiate a cancellation request, please contact our support team:

Email: support@flippoair.com
Phone: +1-801-307-9672

3. Refund Timeline

Approved refunds are typically processed within 7–14 business days back to the original payment method. Processing times may vary depending on banking procedures, payment gateways, or supplier confirmation delays.

4. General Cancellation Conditions

• All cancellation requests must be submitted through our official support channels.
• Refund eligibility depends on:
  • Type of service booked
  • Fare or rate rules
  • Time remaining before departure or check-in
• Supplier-imposed cancellation penalties may apply.

5. Airline Ticket Cancellations

• Airline policies vary based on ticket class, route, and fare type.
• Changes or cancellations may incur airline fees and applicable fare differences.
• No refunds are issued for:
  • No-show passengers
  • Partially used or fully utilized tickets

6. Hotel Reservation Cancellations

• Hotel policies depend on property rules, room category, and selected rate plan.
• Flexible rate plans may allow cancellation within 24–72 hours prior to check-in.
• Discounted, promotional, or prepaid rates are often non-refundable.

7. Tours, Activities & Cruise Bookings

• Eligibility for refunds depends on the timing of the cancellation request.
• Late cancellations may not qualify for refunds.
• No-shows are strictly non-refundable under supplier policies.

8. Exceptional Circumstances

In limited cases, cancellations due to extraordinary circumstances may be reviewed, subject to supplier approval and valid supporting documentation. Examples include:

• Serious medical emergencies
• Death of an immediate family member
• Government-imposed travel restrictions

9. Cancellation Procedure

1. Submit Request: Provide booking reference and traveler details.
2. Policy Evaluation: Applicable cancellation terms are reviewed.
3. Verification: Additional documentation may be requested.
4. Penalty Calculation: Supplier fees are assessed, if applicable.
5. Refund Initiation: Eligible refund is processed.
6. Status Notification: Confirmation is shared once available.

10. Fare & Promotional Conditions

Cancellation eligibility may vary depending on:

• Fare class or rate category
• Domestic vs. international travel
• Special discounts or promotional offers

11. Policy Modifications

Flippoair reserves the right to update, amend, or revise this Cancellation Policy at any time without prior notice. Any changes will take effect immediately upon publication on this page.

12. Contact Information

For questions regarding cancellations, booking changes, or refund status, please contact our customer support team:

Email: support@flippoair.com
Phone: +1-801-307-9672