Return & Refund Policy

Last Updated: 1 May, 2025

This Return & Refund Policy explains the conditions under which cancellations, refunds, and payment adjustments may be processed for travel bookings made through Flippoair. As a travel service intermediary, we aim to provide clear and transparent guidance regarding refund eligibility and procedures.

All reservations made through our platform are subject to the individual cancellation and refund policies of airlines, hotels, cruise lines, tour operators, transport providers, and other third-party suppliers. Flippoair facilitates bookings but does not control or override supplier-specific refund decisions.

1. Scope of This Policy

This policy applies to:

• Flight reservations
• Hotel bookings
• Cruise reservations
• Tours and activities
• Car rental services

It outlines refund eligibility, documentation requirements, request procedures, and processing timelines.

2. Eligibility for Refunds

A refund request may be considered only if:

• The booking was confirmed directly through Flippoair.
• The cancellation complies with the supplier’s fare or rate conditions.
• The request is submitted within the permitted cancellation window.
• A valid booking reference and proof of payment are provided.

3. Refund Request Procedure

1. Review the cancellation terms stated in your booking confirmation.
2. Gather your booking reference number and payment details.
3. Submit a formal cancellation or refund request through our support channels.
4. Provide any additional documentation requested for verification.

Our support team will coordinate with the relevant service provider to determine eligibility and applicable charges.

4. Processing Timelines

Once a refund is approved by the service provider, processing time depends on the original payment method:

• Credit/Debit Cards: 5–14 business days
• Digital Wallets: 3–7 business days
• Bank Transfers: Subject to banking timelines

Processing delays caused by financial institutions, card networks, or payment gateways are beyond our control.

5. Cancellation Fees & Penalties

Refund amounts may be reduced due to:

• Supplier-imposed cancellation penalties
• Fare differences
• Non-refundable service components
• Administrative or processing fees (where applicable)

6. Exceptional Circumstances

Refund requests under extraordinary situations may be reviewed on a case-by-case basis, subject to supplier approval and valid documentation, including:

• Medical emergencies
• Death of an immediate family member
• Government travel bans or natural disasters

7. Chargebacks & Payment Disputes

Initiating a payment dispute or chargeback without first contacting our support team may delay the refund review process. We encourage users to contact us directly to resolve concerns promptly.

8. Policy Updates

Flippoair reserves the right to amend or update this Return & Refund Policy at any time. Updates become effective immediately upon publication. Continued use of the website signifies acceptance of any revised terms.

9. Contact Information

For cancellation assistance or refund-related inquiries, please contact our customer support team:

Email: support@flippoair.com
Phone: +1-801-307-9672

We are committed to handling refund requests fairly, transparently, and in accordance with supplier policies and applicable regulations.